Enterprise Customer Success Manager (AEC)

Join Unanet as an Enterprise Customer Success Manager, where you will manage our most strategic and complex accounts, build strong relationships with decision makers, and achieve upsell and expansion revenue targets. You will lead strategic program development, manage client expectations, identify new revenue opportunities, and provide best practices and coaching to customers. This role requires excellent communication and negotiation skills, experience in customer success or account management in a B2B SaaS environment, and the ability to travel 25-30%.

• Gérer les comptes stratégiques et complexes de l'entreprise en établissant des relations solides avec les décideurs.
• Maintenir une compréhension approfondie de l'état, de la satisfaction et des besoins des clients, et identifier les opportunités de revenus.
• Diriger le développement de programmes stratégiques pour assurer le succès des clients, y compris la gestion des attentes des clients.

• 5+ years of experience managing enterprise or strategic accounts
• Proactive and strategic thinker, capable of identifying upsell opportunities and mitigating risks early in the customer lifecycle
• Excellent communication, negotiation, and presentation skills with a strong ability to influence and build rapport
• Experience working with executives, both internally and externally; comfortable owning the room and facilitating meetings and strategy sessions with several departments and stakeholders
• Ability to travel 25-30%
• 8+ years of experience in Customer Success or Account Management in a B2B SaaS environment
• A self-starter who is comfortable working in a fast-paced and rapidly growing SaaS company with a focus on proactive problem-solving
• Proficient with Salesforce and other Customer Success platforms (e.g., ChurnZero, Gainsight)
• Strong organizational and strategic planning abilities, with a focus on upsell and expansion strategies
• Bachelor’s degree preferred, but relevant experience will be considered in lieu of a degree
• Proven experience managing complex customer relationships, including C-level executives, to drive adoption, renewals, and expansion
• Ability to effectively collaborate cross-functionally, including with remote teams
• Experience in the Architecture, Engineering & Construction (AEC) vertical, with an understanding of its unique challenges and opportunities
• Prior experience with ERP and/or CRM solutions