Customer Success Partner

Join Eleos, a leading healthcare technology company, as a Customer Success Partner. In this role, you will manage relationships with our largest enterprise customers, ensuring they achieve measurable value and strong adoption of our product. You will serve as a strategic advisor, guiding value delivery, surfacing insights, and aligning customer goals to product capabilities. You will also collaborate with internal teams to resolve issues and deliver improvements, and translate customer insights into recommendations that influence Eleos's roadmap and product strategy.

• Manage a portfolio of Eleos’s largest enterprise customers, serving as their primary post-live strategic partner.
• Lead quarterly business reviews focused on outcomes, adoption insights, and value realization, and partner with Account Management to support renewals and expansions.
• Monitor customer health, adoption patterns, and operational usage to proactively identify risks and opportunities, and collaborate with internal teams to resolve issues and deliver improvements.

• You are a strategic, customer-focused professional who takes ownership of driving value and measurable outcomes. You build trust with stakeholders at all levels and are comfortable managing complex customer environments
• You enjoy interpreting data, facilitating executive conversations, and influencing both customer strategy and internal priorities. You see yourself as a partner in your customers’ success and take pride in delivering a thoughtful, proactive experience
• Collaborative and comfortable working across multidisciplinary teams
• 4 to 7 years of experience in Customer Success, Account Management, or Consulting within SaaS or healthcare technology
• Experience with customer success platforms such as Salesforce, Gainsight, or ChurnZero
• Strong analytical, organizational, and communication skills
• Strong experience in increasing product utilization across accounts
• Proven success managing strategic or enterprise accounts with ARR greater than 250,000 per customer
• Strong ability to communicate customer value using data and outcomes
• Bachelor’s degree required; certification in Customer Success or advanced business training preferred
• Skilled in executive engagement, success planning, and facilitating high-impact business reviews