Director of Enterprise Account Management

Join Pearl, a fast-growing dental technology company, as the Director of Enterprise Account Management. In this role, you will build and lead the Enterprise Account Management function from the ground up, focusing on accelerating Live ARR across your portfolio and your team's accounts. You will establish best practices, build systems and processes, and develop a high-performing team of Account Managers. Additionally, you will own the commercial relationship for 3-5 strategic dental practice groups and drive revenue performance and forecast accuracy.

• Construire et diriger la fonction de gestion des comptes d'entreprise de Pearl, en établissant des processus, des méthodologies et des modèles qui évoluent à l'échelle de l'équipe.
• Recruter, former et développer une équipe performante de gestionnaires de comptes, en fixant des attentes, en gérant la performance et en coachant vers l'excellence.
• Posséder la relation commerciale pour 3 à 5 groupes de pratiques dentaires stratégiques, en identifiant les opportunités de croissance, la santé des comptes et l'adoption des produits.

• Healthcare or SaaS experience preferred; willingness to travel up to 40%
• Demonstrated ability to build and articulate a repeatable account management playbook, backed by strong SaaS metrics/ROI modeling acumen and stakeholder management across C-suite and cross-functional teams
• 7+ years in enterprise account management, sales, or revenue growth, including 3+ years building or scaling a SaaS Account Management function — or establishing the playbook for one in a high-growth environment
• Proven track record of expanding existing accounts and driving revenue growth at scale, including POC conversions and complex sales-cycle closures, within large, multi-location customer relationships
• Demonstrated AI curiosity and a builder's mindset — quick to adopt AI/LLM tools and automation to eliminate manual workflows and create scalable systems, rather than waiting for the perfect process to be handed to you
• Track record of mentoring and developing sales professionals as a self-directed leader who manages multiple accounts, direct reports, and competing priorities with strong organizational discipline and follow-through
• Experience building Account Management functions or departments at 0→1 or high-growth companies
• Multi-location or DSO operations background
• Healthcare technology or dental software experience
• Consultative selling and HubSpot CRM experience
• Startup or high-growth company experience
• Remote or geographically dispersed team management experience