Social Media Manager (Community)

Join Robinhood as a Social Media Manager, Community. In this full-time senior role, you will be the human extension of our brand across key social platforms. You will own community management, social-first storytelling, and marketing support, while balancing an accessible brand voice with compliance standards in the financial services industry. Your responsibilities will include managing daily community engagement, monitoring community sentiment, spearheading community activations, and representing the Robinhood voice with strong judgment.

• Own and execute the community management strategy, setting the tone and playbooks for how Robinhood engages across various social platforms.
• Manage day-to-day community operations, including writing social posts, moderating conversations, and keeping the audience active and connected.
• Monitor community sentiment, utilize social listening tools, and gather real-time feedback to deliver actionable insights to product and marketing teams.

• 5+ years of experience in social media or community management, preferably at a fast-paced consumer tech, fintech, or culturally relevant brand, with a track record of owning a channel or program end-to-end
• Exceptional written and verbal communication skills; you can seamlessly code-switch between drafting a formal legal brief for compliance and writing culturally relevant posts on X
• Ability to thrive in a highly regulated industry, balancing creative marketing with strict compliance and legal guardrails
• A native understanding of platform nuances (especially our priority channels: X TikTok, Reddit, and Instagram) and how different communities operate within them
• Data-driven mindset with the ability to translate social metrics (sentiment, engagement rate, conversions) into actionable strategy
• Experience partnering with product marketing, brand, or campaign teams — you know how to translate a product story into content and moments that feel native and human on social, without losing the community voice
• We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact