Client Success Manager

Join Skai, a leading marketing software company, as a Client Success Manager. In this role, you will oversee client utilization of the Skai platform, drive client retention, provide training and technical support, and partner with internal teams. The ideal candidate will have strong project management skills, technical fluency, and hands-on experience running campaigns across various channels. Benefits include professional growth opportunities, diversity and inclusion programs, health and wellness initiatives, and more.

• Oversee all facets of client utilization of the Skai platform, ensuring client satisfaction and measurable ROI.
• Drive client retention and identify growth opportunities within the account, providing ongoing training and technical support.
• Run a structured, proactive communication cadence with clients, partnering across internal teams to address their needs.

• Ability to work both independently and as part of a team
• Proven track record of problem-solving
• Strong interpersonal communication skills - in writing and verbally
• Passion and dedication
• Desire to be the best
• Results-oriented
• Ability to perform detailed client audits and use client feedback to identify needs, workflow gaps, and opportunities for continuous improvement
• Media Agency and/or Skai or other ad platform experience preferred
• Microsoft Excel and other basic technical experience with code such as basic JavaScript and HTML is a plus
• Comfort using AI tools to support client prep, communication, and documentation
• Experience collaborating across local and virtual teams
• Hands-on paid search marketing campaign implementation and management experience, including responsive ad formats, shopping, automated cross- channel formats (like AIMax and PMax) and ad extensions
• Extra points for hands-on experience with Retail Media Networks (including Amazon, Walmart Connect, Target Roundel, etc)
• You’ll stand out from other candidates if Paid Search is your specialty and you have complementary experience in Retail Media or Paid Social
• Comfortable presenting to internal and external stakeholders, with strong written and verbal communication skills, and demonstrated ability to read the room and adapt messages to different audiences
• Ability to travel occasionally
• Extra points if you have AI builder capabilities. Be prepared to share if this is you!
• B.A. or B.S
• 2+ years of experience in client services and/or technical project management, with strong organizational and time management skills and the ability to thrive in a fast-paced environment with tight deadlines