Client Success Director

Join Skai, a leading performance marketing platform, as a Client Success Director. In this strategic role, you will own and grow relationships with our largest advertisers and agencies, serving as the senior partner to executive-level client stakeholders. You will be responsible for account strategy and performance in Retail Media, Paid Search, and Paid Social, and will work closely with Client Success Managers to translate strategy into execution. This is an individual contributor role focused on ownership and relationship management.

• Assumer la responsabilité de la stratégie et de la performance des comptes dans les domaines des médias de détail, de la recherche payante et des réseaux sociaux payants.
• Établir et maintenir des relations solides avec les parties prenantes exécutives des clients, en agissant en tant que conseiller stratégique et en dirigeant les réunions avec structure et présence exécutive.
• Diriger la planification conjointe des comptes avec les directeurs de croissance sur les principaux comptes, et être responsable de l'introduction de la croissance dans la relation.

• The ideal candidate is a results-driven, consultative leader with strong executive relationship management skills, real commercial acumen, experience in digital marketing strategy and execution, and a deep understanding of the performance media landscape
• Desire to be the best
• Strong interpersonal communication skills, in writing and verbally
• Passion and dedication
• Ability to thrive in a fast-paced environment with tight deadlines
• Ability to work both independently and as part of a team
• Proven track record of problem-solving
• Results oriented
• Hybrid work model - 3 days per week required in office
• B.A. or B.S.; MBA preferred
• Amazon, Google, and/or Meta certifications a major plus
• Ability to manage multiple strategic accounts at once while maintaining strong attention to relationship and CRM detail
• Strong understanding of performance marketing across ecommerce, search, and social, with hands-on experience implementing and managing digital campaigns
• Demonstrated ability to communicate, present, and influence credibly at all levels, including executive and C-suite, with strong listening and storytelling skills
• Experience with Skai or comparable performance marketing platforms preferred
• Demonstrated success delivering client-focused, strategic solutions and leading business reviews that generate quantified outcomes and expansion conversations, not status updates
• 5+ years of experience in enterprise client services, account management, and/or client-facing technical project management
• Proven record of owning and growing strategic advertiser or agency relationships, including direct revenue ownership
• Willingness to travel up to 20%
• Comfort using AI tools to accelerate research, prep, and documentation as a core part of how the role operates, not a side skill