Account Manager

Join Equip, a leading mental health care company, as an Account Manager. In this role, you will serve as a trusted partner for our health plans, managing day-to-day client interactions, leading health plan reporting and analytics, and identifying areas for improvement and innovation. You will be responsible for year-over-year retention, growth, value delivery, and expansion. This position is 100% remote, with travel to client meetings required at least once per quarter.

• Serve as a trusted partner for health plans, managing day-to-day client interactions and leading health plan reporting and analytics.
• Build strong relationships and support contracting conversations, serving as the subject matter expert for program delivery strategy and operational customizations.
• Quarterback day-to-day program delivery, working closely with internal stakeholders to deliver on program KPIs and ensure client satisfaction.

• 3-5 years of experience
• Key analytical abilities to generate program KPIs and insights both for internal and external stakeholders with an eye towards operational excellence and superior value delivery
• Strong interpersonal skills with a proven ability to build strong working relationships, navigate various roles and responsibilities within complex organizations, and effectively represent the needs of both the Equip team and the health partner client
• Proven experience working with multidisciplinary teams to deliver against aggressive project timelines using project management tools and processes
• Previous experience in mental health working with Managed Care Organizations
• A passion for living Equip’s mission and values
• Strong understanding of the healthcare landscape, specifically payer and provider focused
• Bachelor's degree from an accredited institution
• Demonstrated experience owning and managing multiple concurrent relationships with a diverse client base
• Work is performed 100% remotely with travel to client meetings required at least once per quarter. Must live with immediate access to the airport and reliable transportation. This position requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed