Senior Legal Operations Specialist

Join our team as a Senior Legal Operations Specialist, where you will serve as an operational partner to the Chief Legal Officer and Legal team. Your focus will be on contract lifecycle management, matter intake and management, workflow design and optimization, legal technology, department planning and reporting, and process improvement. You will manage and optimize end-to-end contract lifecycle operations, serve as the day-to-day administrator for the Legal team's new CLM platform, and partner with Legal and cross-functional stakeholders to improve efficiency and visibility. Additionally, you will maintain accurate and up-to-date contract repositories, develop and document legal processes, and support Legal Operations initiatives.

• Manage and optimize end-to-end contract lifecycle operations, including intake, triage, routing, approvals, execution, repository management, post-execution administration, and performance reporting.
• Serve as the day-to-day administrator for the Legal team’s new CLM platform (Ironclad), leading the remainder of its implementation, onboarding, and ongoing optimization.
• Partner with Legal and cross-functional stakeholders to translate business requirements into scalable, automated CLM workflows and processes, identifying opportunities to improve efficiency, visibility, controls, and the overall contract experience.

• This role is ideal for someone who enjoys figuring out how work gets done, identifying opportunities to eliminate unnecessary steps and manual work, and using technology—including AI and automation—to streamline legal processes and improve the experience for Legal and business stakeholders
• The ideal candidate has hands-on experience implementing or onboarding a CLM system and designing legal intake and matter workflows that support the contract lifecycle, rather than simply using an existing CLM platform. Experience with Ironclad is required. Experience with Jira is strongly preferred
• Experience working in a public company environment is a plus, particularly familiarity with the operational, reporting, compliance, and governance requirements of a public company
• Demonstrated experience translating Legal and business requirements into scalable workflows and technology solutions, including process automation, system administration, change management, and user adoption
• Bachelor's degree required; paralegal certification or relevant legal operations training is a plus
• Experience with Jira and familiarity with using Jira to manage legal workflows, requests, projects, or cross-functional processes is strongly preferred
• Hands-on experience implementing, administering, or optimizing Ironclad, including building workflows, approval processes, intake forms, templates, automations, reporting, and contract repositories. Experience must extend beyond using Ironclad solely as an end user
• Excellent attention to detail and a high degree of accuracy, and the ability to balance such attention with a pragmatic, technology-forward approach to getting work done
• 5+ years of experience in legal operations, contract administration, legal technology, paralegal work, compliance, or a related function
• Demonstrated ability to manage multiple projects and deadlines simultaneously with minimal supervision
• Experience supporting contract lifecycle management processes, including intake, routing, approvals, execution, and document retention
• A proactive, collaborative, and service-oriented approach to supporting a fast-paced Legal team
• Strong analytical and problem-solving skills, with an ability to understand complex processes and identify opportunities for improvement
• Strong written and verbal communication skills, including the ability to prepare concise executive materials, work effectively with attorneys, business stakeholders, and C-suite leaders
• Experience in a technology, advertising, media, or other high-growth business environment is a plus
• Ability to work independently, exercise sound judgment, and handle confidential information with discretion