Senior Manager of Product Design (IT Asset Management)

Join ServiceNow as a Senior Manager of Product Design in IT Asset Management. Lead our Product Design team, inspire and mentor designers, and drive innovation in enterprise software. Collaborate with Product Management and Engineering leadership, elevate visual craft and design quality, and advance platform consistency. Enjoy generous benefits, including flexible PTO, competitive retirement plan, and annual learning stipends.

• Oversee Portfolio & People Management: Guide and mentor a high-performing design team in Technology Workflows; recruit top-tier design talent, foster career growth, and establish a player-coach environment that values hands-on craft coaching alongside strategic alignment.
• Lead AI & Workflow Innovation: Change the way enterprise teams manage technology assets through design thinking, generative AI paradigms, and responsive interaction design across web and mobile surfaces.
• Drive Strategic Partnerships: Partner closely with Product Management and Engineering leadership from strategic vision, architecture, and road mapping through to pixel-accurate execution.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Deep background in enterprise software domains (ITAM, Cloud Management, Observability, SecOps, or developer tooling)
• Experience integrating AI capabilities (assistants, streaming tokens, autonomous lifecycle remediation) into workflow experiences
• Demonstrated track record of delivering visually stunning, highly engaging UI and sophisticated data visualization solutions for data-intensive or technical platforms
• High standard for typography, spatial composition, elevation, micro-interactions, and visual polish, with the ability to provide actionable critique on live design files
• 9+ years of total experience in Product Design, Interaction Design, and Visual Design
• 4+ years of experience directly managing people and leading product design teams in complex software environments
• Inspiring portfolio demonstrating executive presence, design leadership, team mentorship, and the ability to elevate craft standards across an organization
• BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
• Experience in user experience design or industry experience (corporate, software, web or agency)
• Experience participating in the complete product development lifecycle of web and/or software applications
• Experience leading teams through the complete product development lifecycle of modern web applications