Legal Operations Manager

Join Fastly, a global edge cloud platform, as a Senior Legal Operations Manager. In this role, you will develop and manage systems, processes, and relationships to enhance the efficiency of the Legal team. You will focus on contract lifecycle management, financial management, knowledge management, eDiscovery, program management, and AI innovation. This is an individual contributor role with opportunities for growth within the Legal Operations organization.

• Serve as the key administrator of Ironclad, owning templates, workflows, repository design, system configuration, and technical integrations.
• Manage the strategic use of Onit's Unity (aka SimpleLegal) for e-billing and spend management, including using AI-assisted invoice review and spend-analysis tools.
• Maintain and improve the Legal team's knowledge management repositories in Google Drive and Confluence, including how templates, policies, memoranda, playbooks, and other work product are organized and accessed.

• Hands-on experience administering Ironclad (CLM), SimpleLegal/Unity (matter management and e-billing), and eDiscovery management platforms
• Demonstrated experience managing legal spend and supporting legal budgeting, forecasting, and accrual processes in partnership with Finance
• Strong analytical and process improvement skills, with the ability to turn data into clear, actionable insights for legal and business leadership
• Track record of leading complex, cross-functional programs from strategy through execution, and of driving adoption of new tools and processes with sophisticated stakeholders, including attorneys
• Significant experience using and deploying generative AI tools (e.g., Claude and Gemini) and agents to drive efficiency in legal and legal operations work
• Outstanding written and verbal communication skills, with the ability to influence and collaborate across all levels and functions without direct authority
• 7+ years of experience in legal operations, business/program operations, or a related function, ideally within a technology, SaaS, AI, or other high-growth and fast-paced environment
• Bachelor's degree or equivalent practical experience
• Experience building and managing knowledge management systems and playbooks/templates used across a legal team
• A hyper-organized and detail-oriented project manager with the ability to manage multiple concurrent priorities in a fast-paced, distributed environment
• Experience with eDiscovery, legal hold, or data governance platforms such as Reveal Hold, Onna, or Logikcull
• Experience designing and evaluating AI pilots with defined success criteria and attorney oversight of AI output
• Experience with trade compliance or export screening workflows and tools such as Descartes
• Experience supporting a legal department at a public technology company
• Project management or process improvement credentials (e.g., PMP, Lean, Six Sigma)
• Active participation in the legal operations community (e.g., CLOC, ACC Legal Operations)