Technical Support Specialist (AI / SaaS)

Join our team as a Technical Support Specialist in New York City. In this role, you will be the first point of contact for our clients' users, helping them navigate technical challenges and ensuring they get the most value out of our platform. This is an ideal opportunity for recent graduates or early-career professionals looking to launch a career in technical product support, customer success, or solutions engineering. You will gain deep exposure to AI-as-a-Service (AIaaS) concepts, database management, and enterprise SaaS workflows.

• Act as the primary point of contact for client users, managing incoming inquiries and troubleshooting technical issues related to the EvolutionIQ platform.
• Translate complex technical concepts into clear, easy-to-understand explanations for non-technical users, and gather user feedback to share with the Product and Engineering teams.
• Utilize tools like Zendesk and Salesforce to track issues, document solutions, and contribute to our internal knowledge base, while using SQL to query databases and investigate data discrepancies.

• Experience: You are fresh out of a top program and ideally 1-2 years of professional experience. Previous internships in tech support, IT, or client services are a strong plus
• Communications: You possess excellent written and verbal communication skills. You can write a professional email and speak confidently with clients
• Education: You hold a Bachelor’s degree, preferably in Computer Science, Information Systems, Engineering, or a Business discipline (Finance, Accounting, etc.)
• Tech-Savvy: You have a firm grasp of technical support workflows and a strong interest in AI technologies and SaaS business models
• Problem Solving: You enjoy digging into a puzzle and don't stop until you find the solution
• Understanding of AI-as-a-Service (AIaaS) concepts
• Familiarity with CRM and Ticketing platforms (specifically Salesforce and Zendesk)
• Basic to Intermediate proficiency in SQL (selects, joins, basic data manipulation)
• Experience with ServiceNow is a plus
• Experience with API testing tools (like Postman) or basic scripting (Python/JS)