Senior Manager of Enterprise Implementation

Join Unite Us as a Senior Manager of Enterprise Implementation. In this role, you will support the delivery of strategic solution design, implementation consulting, and enterprise account stand-up services for our most complex customers and partnerships. You will serve as a trusted implementation advisor, translating business requirements into scalable workflows and technology solutions. The ideal candidate will have strong implementation expertise, consultative problem-solving skills, and the ability to navigate ambiguity and manage complex customer engagements.

• Lead the delivery of enterprise implementation engagements, ensuring successful execution of solution design, project stand-up activities, and customer onboarding initiatives.
• Serve as a trusted implementation advisor to customer stakeholders, helping translate operational objectives, program requirements, and organizational priorities into actionable implementation plans.
• Manage major projects, programs, and co-development initiatives by coordinating deliverables, tracking milestones, and driving execution across cross-functional teams.

• 7+ years of experience in a business, public health, or social services environment
• Excellent communication and presentation skills – you’re an active listener who can break down complex ideas and tailor a message to a specific audience
• Demonstrated ability to be both organized and agile – you can keep projects running smoothly and efficiently, but you know how to pivot when things don’t go as planned
• Demonstrated ability to be consultative and to manage multiple customers and projects simultaneously. You show your resourcefulness by finding creative ways to execute, even when there’s not a predetermined path to follow
• Experience learning new tools and software; preferred experience with Jira, Salesforce, and Google Suite
• Experience leading complex projects and implementations with organization and confidence
• Experience analyzing data to pull out insights, tell a story, and drive action
• Experience building strong relationships with executive stakeholders and delivering customer-centric solutions. You are an influencer on your team, and others can count on you