Customer Success Manager

Join LogRocket as a Customer Success Manager, where you'll own the relationship, adoption, and success of a book of customers from onboarding to renewal. You'll consult with customers to understand their business goals, define strategies for maximum value delivery, and proactively manage retention and upsell pipelines. This role requires strong communication skills, a passion for startups, and experience in customer support or solution engineering. Enjoy benefits like stock options, unlimited PTO, and a supportive work environment.

• Establish and maintain strong relationships with customers, ensuring their success and satisfaction with the LogRocket platform.
• Proactively monitor customer usage, health scores, and value delivery, taking action to address any issues and drive adoption.
• Collaborate with internal teams to advocate for customer needs, manage feature requests, and ensure timely resolution of support tickets.

• Experience with customer support, technical customer support, or solution engineering desired
• Love for start-ups is a must!
• Experience in building and/or supporting customer retention, churn, and upsells
• Technology industry experience preferred
• Drive long-term customer adoption through scalable onboarding with multiple departments and use cases
• Proven track record of managing successful cross-functional programs that drive customer success
• Self-learner and self-starter, able to become a product expert and customer advocate
• Ability to work cross-departmentally with internal teams such as sales, product, and support
• 1-2+ years experience in product management and/or data analytics role
• Ability to work with key champions, build relationships and uncover potential areas of expansion
• Excellent written and verbal skills (you will be leading calls with Executives and other key stakeholders)
• Demonstrated ability to communicate both technical and business concepts
• Strong organizational skills and detail-oriented skills needed
• Even if you don’t meet all of the listed requirements, we still encourage you to apply. We believe learning is a vital component of success in any role here at LogRocket, and we’re happy to chat with folks from non-traditional backgrounds for our open roles