Customer Success Manager

Join Beam, a global AI startup focused on making a positive impact on society. As a Customer Success Manager, you will play a crucial role in driving adoption and training of our AI tools among frontline workers in the US. You will be the bridge between our technology and the people who rely on it, empowering social workers, clinicians, and human services teams to make a greater impact in their communities. This is a high-autonomy, high-impact role where you will shape the future of customer success at Beam.

• Lead onboarding sessions for new partner organizations, deliver engaging training, and focus on long-term adoption.
• Act as the voice of the user by working closely with Product, Engineering, and Customer Support to share feedback.
• Create and improve help center content, guides, and FAQs, and help define what great Customer Success looks like in the US.