Founding Customer Success Manager

Join Beam, a global startup focused on building AI that serves society. As a Founding Customer Success Manager, you will play a crucial role in expanding Beam's impact in the United States. You will be responsible for onboarding new partners, driving product adoption, cultivating strong partnerships, demonstrating impact, identifying growth opportunities, and contributing to the customer success strategy. This is a high-impact role that requires exceptional relationship-building skills, top-class communication skills, a proactive approach, meticulous attention to detail, an adaptive and growth mindset, and a genuine passion for making a positive difference in the frontline care sector.

• Spearheading the onboarding process for new US partners, ensuring a smooth and effective implementation of Beam Notes.
• Driving product adoption by gathering feedback, analyzing data, and conducting training sessions with users.
• Cultivating strong partnerships by delivering a high-quality customer experience and addressing the needs of frontline workers.