Instructional Technology Professional II (Yuma, AZ)

Install, update, and troubleshoot instructional technology and computer systems in classrooms. Diagnose and repair A/V, computer, and network equipment. Perform regular system upgrades to ensure functionality and security.

Troubleshoot system failures and implement solutions to restore performance. Schedule and conduct maintenance to identify and correct inefficiencies. Manage inventory of technical equipment and hardware.

Support faculty and staff in their use of classroom and other AV technology, including providing training, documentation, and on-site assistance. Communicate upgrades, new technologies, and new technology processes to the location team. Ensure classrooms and AV technology are ready for daily use and monitor needs.

Serve as the IT liaison between the location and home departments or colleges. Provide troubleshooting and desktop support to university personnel and students. Provide first-tier support to end users for PC, applications, hardware, and network issues.

Knowledge, Skills, and Abilities Knowledge of the installation, updating, and troubleshooting of classroom instructional technology and computer systems. Ability to diagnose and repair broken A/V, computer, and network equipment. Knowledge of computer networking, audio and video equipment, including but not limited to wired and wireless microphones, network switches, consoles, and I/O patch panels.

Physical Requirements / Environmental Demands Ability to travel between University of Arizona locations in Yuma, Arizona. Ability to drive a golf cart. Ability to lift up to 50 lbs.

Ability to ascend and descend ladders. Ability to work in confined spaces.