Customer Success Manager

Join Healthie's Customer Success team as a Customer Success Manager. In this role, you will build strategic relationships with healthcare executives, master customer workflows, create and execute success plans, identify expansion opportunities, diagnose operational inefficiencies, provide expert guidance throughout the customer journey, and collaborate with various teams to shape platform enhancements. You will also drive measurable revenue and customer health improvements while building meaningful healthcare partnerships.

• Establishing and nurturing strategic relationships with healthcare executives and practice managers to enhance patient care.
• Mastering customer workflows and operational objectives to position Healthie for maximum impact, and creating success plans to track progress.
• Identifying expansion opportunities and optimization strategies, diagnosing operational inefficiencies, and implementing solutions that deliver lasting value.

• At Healthie, we are AI-enabled and AI-accelerated in how we build. We are looking for team members who actively leverage AI-powered development tools, embrace automation, and help teams adopt modern, AI-assisted engineering practices to increase velocity and quality
• You're a high contributor to team and company goals, leading cross-functional initiatives and supporting sales functions in upsell negotiations
• You possess strong understanding of business delivery models and operational nuances, with healthcare/healthtech experience strongly preferred
• You're an advanced practitioner who takes a consultative approach to maximize client value, mastering product positioning and best practices to influence stakeholders toward optimal outcomes
• Bonus points if you've worked with private practices, multi-provider groups, or health systems
• You have 3+ years in customer-facing roles with proven customer success expertise, ideally in healthcare, healthtech, or high growth SaaS technology companies
• You have advanced domain knowledge of company operations and user workflows, with experience in technical implementations including APIs, integrations, and platform configurations
• You have a demonstrated track record managing complex books of business, including key accounts and at-risk clients, with measurable success in client health, retention, growth, and referenceability
• You work autonomously on large, complex accounts while serving as a mentor to junior teammates, efficiently managing and delegating work to account teams
• You're an excellent communicator with expert presentation skills, able to break down complex subjects for healthcare leaders from practice managers to C-suite executives
• You can drive successful executive meetings and quarterly business reviews independently, excelling at leading difficult conversations with clients when needed