Billing Specialist

Join Qualia as a Billing Specialist on the Revenue Operations team. In this role, you will oversee core billing operations, process payments, resolve discrepancies, generate invoices, manage credits, and ensure accurate and timely billing for our customers. You will collaborate closely with various teams, including Deal Desk, Finance, Customer Success, Growth Management, and Engineering, to maintain data integrity throughout the quote-to-cash lifecycle. This is not a back-office role; you will be the point person for billing-related questions from customer-facing teams, and your work will directly impact customer trust, revenue recognition, and Qualia's growth.

• Oversee the billing status of accounts by researching and resolving billing inconsistencies, errors, and edge cases. Process incoming payments, manage billing runs, and ensure invoices are generated accurately.
• Create invoices and custom billing materials for Strategic and High Growth accounts. Review customer payment plans regularly for timely payments and follow up where necessary.
• Own the collections process for overdue accounts, including direct outreach to customers via email and phone. Navigate sensitive payment conversations with professionalism and empathy.

• Ability to work well with ambiguity, prioritize across competing requests, and problem-solve independently in a fast-paced environment
• Strong command of Excel and Google Sheets; comfortable working with large datasets to investigate discrepancies and build reports
• Experience with subscription billing platforms (Ordway, Zuora, Chargebee, or similar) and familiarity with how billing systems integrate with CRMs and ERPs
• 1–2 years of experience in billing operations, accounts receivable, or a revenue operations role — ideally in a SaaS or subscription-based environment
• Strong verbal and written communication skills, including the ability to explain complex billing situations clearly to both internal teams and customers
• Comfort navigating cross-functional relationships — you'll work daily with Deal Desk, Finance, Engineering, and customer-facing teams
• High attention to detail and a low tolerance for unresolved loose ends — you follow issues through to completion
• Experience with Salesforce, Intacct, Ordway, or Stripe
• Experience with collections or dunning processes
• Familiarity with revenue recognition concepts (ASC 606) and how billing data feeds into accounting processes
• Background in real estate, fintech, or title & escrow