SMB Growth Manager

Join Qualia, a leading digital real estate platform, as an SMB Growth Manager. In this role, you will be responsible for driving revenue growth, renewing annual contracts, and identifying upsell opportunities within existing customer accounts. You will work closely with various teams throughout the company and develop partnerships with important players in the real estate space. This position is based in Austin, with a minimum of three days in the office required.

• Identifying growth opportunities, renewing annual contracts, driving revenue growth for our largest accounts, and adoption of Qualia’s suite of digital real estate products.
• Managing the entire renewal process and identifying upsell opportunities within existing customer accounts to achieve monthly revenue targets.
• Proactively identifying at-risk accounts and implementing strategies to mitigate churn, including providing tailored product solutions and offering exceptional customer support.

• Strong track record of sales accomplishments leading commercial negotiations in a quota-carrying role
• History of working with customers using a consultative approach and ideally managing a book of business including renewals
• Preferred: intermediate / advanced Excel skills and experience using Salesforce
• Excellent communication and listening skills
• 1-3 years experience in a sales, renewals, or customer success role is required
• Understanding of legal terms in SaaS contracts
• Ability to effectively negotiate in challenging and collaborative sales engagements
• Proven expertise working with decision-makers and key stakeholders in client environments
• Experience with cloud-based/SaaS business process solution offerings
• Preferred: experience managing full customer life cycles including commercial conversations
• Ability to excel in a high-energy, results driven sales culture
• Team player who will work within the company to continue improving organization processes