Principal Managing Partner (State & Local and Higher Education)

Join Workday as a Principal Managing Partner in our Education & Government practice. In this role, you will be responsible for the overall success of an assigned group of strategic deploying and production customers. You will establish and manage relationships with customer executives, guide successful deployment and adoption of the Workday solution, collaborate with internal teams, and drive customer self-sufficiency. This position requires strong customer engagement skills, experience in cloud-native HR or finance software, and a dedication to continuous improvement.

• Establish and manage relationships with customer executives and stakeholders, creating a valued, long-term partnership with mutual accountability.
• Maintain responsibility for Workday deployment and adoption success, guiding customers in successful enterprise transformation and planning.
• Collaborate with Account Executives and Service Executives to help position and sell or upsell Workday product, deployment, and postproduction services.

• Strong customer engagement skills, with a focus on building relationships, driving customer satisfaction, and utilizing effective communication strategies to increase retention and sales growth, are essential
• 2+ years direct experience with a cloud-native HR or Finance software (such as Workday, SuccessFactors, NetSuite, or a similar product) as an implementation leader, business function owner, hands-on configuration resource, or workmate
• Experience and active networks within the higher education market. Similar exposure to government considered a benefit
• Ability to empower and lead a matrixed team of individuals at multiple levels within an organization
• Strong customer insights skills, with the ability to analyze customer data, identify trends, and provide actionable recommendations to improve customer satisfaction and inform business strategies, are highly valued
• Exceptional relationship management skills are crucial, with a focus on building and maintaining strong relationships with clients, partners, and colleagues to foster collaboration, loyalty, and a positive work environment."
• 10+ years’ experience deploying large, sophisticated Cloud SaaS ERP (HCM & Fins) solutions at a project and program manager level within the Higher Education and/or State & Local Government markets
• Ability to manage and prioritize multiple customers’ demands balancing customer satisfaction with revenue and profitability targets
• Have a dedication to continuous improvement in the way we serve our customers
• Excellent stakeholder management skills, including the ability to identify key stakeholders, understand their needs, and effectively communicate and engage with them to build strong relationships and achieve organizational objectives, are vital
• 8+ years of developing and maintaining C-level relationships resulting in successful partnerships and strategic alignment
• Strong account planning skills, with the ability to analyze customer needs and develop targeted sales and marketing strategies to drive customer retention and revenue growth, are highly valued
• Strong ability to identify and understand customer needs through market research, feedback analysis, and problem-solving to inform product development, marketing strategies, and customer service improvements, is essential
• Demonstrated credibility, built on honesty, expertise, and consistent communication to foster trust and confidence with stakeholders, is critical for success in this role
• Proven ability to develop and implement effective account strategies focused on building strong client relationships, identifying growth opportunities, and driving customer retention and revenue, is essential