Partner Success Manager (AMER)

Join Aiven, a leading open-source data platform, as a Partner Success Manager (PSM) for the AMER region. In this role, you will be responsible for driving the success and growth of our OEM partners, running quarterly business reviews, launching new services, and working cross-functionally with various teams. You will have the opportunity to make a significant impact on the success of our partners and the overall growth of Aiven.

• Assurer le succès des partenaires en gérant la santé, la satisfaction et la croissance de chaque partenaire dans le portefeuille.
• Diriger les revues d'affaires trimestrielles (QBR) et coordonner le lancement de nouveaux services avec les partenaires.
• Travailler en étroite collaboration avec les équipes d'ingénierie, de prévente et de marketing pour éliminer les obstacles et aligner la feuille de route.

• Based in the United States, able to work across AMER time zones
• Experience in partner success, customer success, or account/relationship management in a B2B SaaS, cloud, or OEM environment
• Strong communication, stakeholder management, and project management skills
• Working knowledge of cloud infrastructure or open-source data technologies, or the ability to build that fluency quickly
• Demonstrated day-to-day use of AI tools (e.g., Claude, ChatGPT, Copilot or similar) to research, analyze data, draft communications and reporting, and automate repeatable tasks, with the judgment to review, verify, and own the output
• Track record of running structured business reviews (QBR/EBR) with partner or enterprise stakeholders
• An AI-native working style: defaults to building reusable prompts, templates, and workflows rather than doing recurring work manually, and can show concrete examples of how this has improved output or capacity in a previous role
• Comfortable working cross-functionally with Engineering, Presales, and Marketing to drive outcomes
• Don't worry if your experience doesn't line up perfectly—we still encourage everyone to apply. We believe in investing in our crabs' professional growth
• Prior experience with OEM, embedded, or ISV partner models specifically
• Prior project management experience, or dealing with complex customer situations that required internal and external coordination, reporting, and follow-up
• Experience coordinating product or feature launches with external partners
• Familiarity with Aiven's product stack (Kafka, PostgreSQL, ClickHouse, OpenSearch, and similar open-source data infrastructure)
• Experience using AI agents or automation to connect data sources (CRM, usage/billing data, support tooling) into partner health or account reporting
• Experience introducing AI-assisted ways of working to a team or function and coaching others on them