Senior Product Manager (Home Improvement)

Join Upgrade, a leading fintech company, as a Senior Product Manager for our Home Improvement Loan product. In this role, you will drive key initiatives that shape both merchant and customer experiences. You will lead and collaborate with various teams to deliver impactful outcomes, spearhead product strategy and execution, and drive partner integrations. The ideal candidate will have a proven track record in product management, a strong understanding of lending regulations, and exceptional stakeholder management skills.

• Spearhead product strategy and execution for Upgrade's Home Improvement business, owning critical components of the platform including conversion funnel optimization, underwriting, servicing, and both merchant- and customer-facing experiences.
• Lead end-to-end product initiatives from concept through delivery and post-launch optimization, continuously improving merchant retention and customer acquisition.
• Drive partner integrations and unlock new monetization opportunities through APIs with external fintech ecosystem partners.

• The role is perfect for those who are self-motivated and excel in an agile environment
• Technical proficiency including experience with financial services APIs, integration architectures, data analytics platforms, A/B testing methodologies, and SQL
• Proven track record of successful product delivery in consumer finance, lending platforms, or fintech environments; financial services product experience strongly preferred
• Strong understanding of lending regulations, underwriting processes, and credit risk principles
• Exceptional stakeholder management skills with ability to align diverse teams and navigate complex organizational dynamics
• Bachelor's degree required; MBA or technical degree a plus
• 5+ years of product management experience with demonstrated success in driving KPIs through thoughtful product development and user-centric design
• Work is performed indoors in a fast-paced environment that requires the ability to manage multiple priorities and meet established workflows, schedules, and service expectations
• Work may be performed in a contact center, office, or remote environment, depending on business needs and the nature of the role. Onsite work environments may include shared workspaces, standard office lighting, and moderate background noise typical of customer service or operational settings
• Employees regularly input, retrieve, and exchange information accurately using digital systems and applications to support operational and customer service objectives
• Employees working remotely are responsible for maintaining a secure and productive workspace with reliable internet connectivity that supports company systems and safeguards the confidentiality of company and customer information
• Job duties may involve managing a high volume of inbound and/or outbound customer interactions and work activities using telecommunications and computer systems. The role requires the ability to read, analyze, and interpret information displayed on computer screens and remain in a working posture for extended periods, consistent with the demands of the position
• The role requires the ability to receive and exchange information with customers, peers, supervisors, and cross-functional partners through available communication channels, which may include meetings, email, phone, and digital collaboration tools, and may involve real-time, verbal, or in-person exchanges depending on business need