LMS Administrator

Join MSX International, a global leader in automotive business solutions. As an LMS Administrator, you will be responsible for supporting learners, managers, and internal stakeholders in using our automotive client's learning platform. Your role will involve day-to-day LMS administration, learner issue resolution, and support operations. You will also maintain accurate tickets and support documentation, identify recurring issues, and help sustain the long-term support model. This is a hybrid position based in Fountain Valley/Irvine, CA, with the option for remote work.

• Assister les apprenants, les gestionnaires et les parties prenantes internes à utiliser avec succès la plateforme d'apprentissage.
• Effectuer des activités administratives assignées au LMS conformément aux permissions approuvées, aux règles commerciales et aux procédures de changement.
• Maintenir la file de support approuvée, les catégories, les directives de routage, les modèles de réponse et les dossiers d'escalade.

Required Qualifications

• Bachelor’s degree in a relevant field or equivalent combination of education and professional experience.
• Experience supporting or administering an LMS in a learner-facing environment.
• Experience investigating learner access, enrollment, assignment, completion, or training-record issues.
• Experience managing requests through a ticketing or case-management process, including documentation, follow-up, and escalation.
• Ability to perform administrative tasks carefully within defined permissions and approval requirements.
• Strong customer-service skills, clear written communication, sound troubleshooting judgment, and attention to record accuracy.
• Proficiency with Microsoft Office and collaborative tools such as Teams and SharePoint.

Preferred Qualifications

• Experience administering or supporting SAP SuccessFactors Learning.
• Familiarity with Cypher Learning or an LMS transition.
• Experience supporting instructor-led training, certifications, assessments, or technical-training programs.
• Experience creating knowledge-base articles, FAQs, QRGs, or support procedures.
• Familiarity with tiered support models, service reporting, and ticketing platforms.
• Experience supporting automotive retail learners or distributed field teams.

Compensation and Benefits

Salary Range: Commensurate with experience | To be confirmed by HR/Recruiter
Benefits: Organizational benefits to be provided by recruiter or HR representative.

Work Environment

• Hybrid; Fountain Valley / Irvine, CA, with the option for a remote work environment with flexibility for in-person collaboration, stakeholder engagement, and client site visits as needed.
• Standard business hours with flexibility for transition-driven demands, hypercare coverage, and support-volume fluctuations.
• Occasional travel to client sites, company locations, or team events as requested.

Additional Information

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $75K to $105K based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.