Enterprise Account Manager (Creditors Rights & Collections)

Join our team as an Enterprise Account Manager specializing in Creditors' Rights and Collections. In this role, you will take ownership of the post-contract relationship for our Creditors' Rights accounts, managing everything from onboarding to retention and growth. You will serve as the primary day-to-day contact for your accounts, monitor account health, and identify expansion opportunities. This is a fully remote position with a flexible time off policy and various benefits.

• Assumer la responsabilité de la relation post-contractuelle pour les comptes des droits des créanciers, y compris l'intégration, la montée en puissance, la rétention et la croissance.
• Servir de point de contact principal pour les comptes, en maintenant une communication régulière et en surveillant la santé des comptes.
• Identifier et développer des opportunités d'expansion au sein de votre portefeuille existant, en possédant la conversation commerciale sur l'expansion.

• The right person is organized, proactive, and comfortable with operational complexity. You do not wait for clients to surface problems. You understand what good looks like for a creditors' rights firm and you hold Proof accountable to it
• Proactive mindset. You surface problems before they become crises. You do not wait for a client to bring you something you should have caught
• Comfort with operational complexity. This is not a role where the product does everything cleanly. You will regularly manage billing exceptions, filing delays, alt-service disputes, and e-filing issues
• Strong organizational discipline. You manage a multi-account book without dropping things, keep your notes and CRM current, and close every open item
• 3 or more years of account management or client services experience in a B2B environment. Experience working with creditors’ rights law firms, law firms generally, or in the legal services space is strongly preferred
• Clear, direct communication skills. You can write a straightforward status update to a Managing Partner and a clear internal escalation to an ops team in the same afternoon
• Ability to learn new legal and regulatory frameworks quickly. You do not need to be an expert on day one, but you need to get there fast
• Experience working with creditors' rights law firms or in the broader law firm space. You understand how these firms operate, who makes decisions, and what matters to them
• Familiarity with service of process: service attempts, affidavit of service, e-filing, substituted service. Or a demonstrated ability to get fluent within 60 days
• Prior experience with legal technology platforms, case management software, or process serving systems
• Exposure to compliance-driven client relationships with audit programs, vendor questionnaires, SLA reporting requirements, and formal review cadences