Customer Success Manager

Join Auror, a company dedicated to reducing retail crime and making a positive impact on communities. As a Customer Success Manager, you will drive long-term strategic value and deep product integration across enterprise partnerships. You will analyze health metrics, run engagement practices, and develop success plans to ensure customers achieve measurable outcomes. This role requires experience in Enterprise Customer Success or Account Management, a data-driven mindset, and a collaborative approach.

• Strategic Account Direction: Own the post-onboarding lifecycle for enterprise-level customers, defining the long-term vision and success roadmap to ensure sustained ROI.
• Drive Deep Adoption: Move beyond basic usage to ensure the platform is "embedded" in the customer's culture and standard operating procedures (SOPs).
• Growth & Expansion: Partner with Retail Partnership Managers & Account Executives to identify opportunities, new department rollouts, and upsell potential based on the customer’s evolving needs.