Strategic Customer Success Manager

Join Blend, a company revolutionizing the lending industry with Intelligent Origination. As a Strategic Customer Success Manager, you will be responsible for ensuring value realization, adoption, and customer health for a portfolio of our largest and most complex customers. You will work closely with Account Executives, Solutions Engineers, Professional Services, and Support to drive adoption, guide customers into Intelligent Origination, and protect the account. This role offers comprehensive health benefits, a flexible work schedule, and meaningful equity and 401(k) plan.

• Definir y entregar valor a los clientes, alineando sus prioridades estratégicas con los KPIs que miden el éxito.
• Liderar revisiones comerciales que cambien decisiones, mostrando a la dirección del cliente cómo se desempeñan en comparación con los benchmarks del sector.
• Diseñar y coordinar el plan de formación y habilitación de cada cliente, asegurando que utilicen las características por las que ya están pagando.

• Comfortable with metrics. You can walk a customer through their performance data and use it to start a conversation about what to improve
• 8+ years in customer-facing roles at a B2B SaaS company, a consulting firm, or a lending institution (bank, credit union, or mortgage lender). Enterprise customer success experience is strongly preferred
• A trusted executive advisor. You have outstanding presentation and writing skills and are comfortable discussing operational, technical, and financial value with C-level leaders
• Deep knowledge of lending operations from application to close. Mortgage and home equity experience is a plus
• Open to AI. You're eager to learn and try new AI tools as they come out, and you help customers see what they can do for their teams
• A collaborator who holds the line. You rally internal teams around the customer and hold both sides to what was agreed