Forward Deployed Engineer

Join Healthie's Engineering team as a Forward Deployed Engineer. In this role, you will solve complex customer challenges by building targeted solutions on Healthie's extensible platform. You will act as a technical partner to customers, diagnose complex issues, identify the best solutions, and implement them. You will also work closely with the CTO and the solutions engineering team to ensure a great experience for complex customers. This position offers a range of benefits, including stock options, medical coverage, flexible vacation, and a 401(k) plan with company matching.

• Act as a technical partner to customers, helping diagnose complex issues, identify the best solution, implement the solution, and expand the platform.
• Engage with customers through asynchronous communication and live sessions, translating complex issues into clear, actionable next steps and solutions.
• Work closely with the CTO and solutions engineering team to ensure a great experience for complex customers, and help improve systems and processes.

• We are looking for team members who actively leverage AI-powered development tools, embrace automation, and help teams adopt modern, AI-assisted engineering practices to increase velocity and quality
• This role is ideal for someone who enjoys being deeply technical while staying close to customers and wants to help shape how Healthie’s platform operates in real-world healthcare environments
• 5–10+ years of experience in highly technical, customer-facing roles within a consultancy or platform-based company (Forward Deployed Engineer, Solutions Engineer, Engineering Consultant, Implementation Engineer, or Technical Support Engineer). Experience in healthcare technology is a plus
• Comfortable acting as the technical bridge between customers and internal engineering teams, helping diagnose complex issues, guide implementations, and translate customer workflows into scalable technical solutions
• Strong technical generalist with the ability to go deep when needed. Strong product-sense. Experience with APIs and zero-to-one full-stack development
• Excellent communicator who can explain complex technical concepts clearly to both technical and non-technical audiences
• Highly organized and self-directed; comfortable owning problems end-to-end in a fast-paced environment
• Deep pride and care in your work
• Motivated by working closely with customers while solving complex technical problems and improving how the platform operates in real-world environments