Director of Global Process Owner (Order to Cash)

Join Sonar, a rapidly growing SaaS company, as the Director of Global Process Owner - Order to Cash. In this high-visibility, cross-functional role, you will own the end-to-end design, optimization, and governance of the entire Order-to-Cash lifecycle. You will partner with various teams to eliminate process fragmentation, drive automation, and build a best-in-class operating model. This is a unique opportunity to shape the company's financial operations and prepare for future growth.

• Ownership of the end-to-end design, optimization, and governance of the entire Order-to-Cash lifecycle, from quoting to cash collection.
• Leading the charge on eliminating manual work and driving automation across the OTC cycle, partnering with Business Technology to unlock automation.
• Designing and implementing a SOX-ready internal control framework over the OTC process, ensuring compliance and building confidence with auditors.

• You've worked in SaaS or subscription software. You understand how subscription billing models, revenue recognition under ASC 606, and recurring revenue metrics (ARR, net retention, churn) actually flow through the OTC cycle — not just conceptually, but operationally
• You've operated cross-functionally — partnering with Sales, Deal Desk, Legal, and Technology — in a global environment with multiple entities, currencies, and billing models. You know how to influence without direct authority and drive accountability across teams that don't report to you
• You've designed or materially improved internal controls within the OTC cycle in a SOX or SOX-readiness environment. You understand control objectives, not just control descriptions
• You communicate with precision. Whether it's a process narrative for auditors, a steering committee deck for leadership, or a root-cause analysis for the billing team — you tailor the message and land it clearly
• 10+ years of progressive experience in finance operations, accounting, or business process management — with at least 5 of those years directly owning or leading Order-to-Cash process design, optimization, or transformation
• You've been hands-on in an ERP environment (NetSuite strongly preferred) and have working experience with Salesforce (CPQ preferred), plus at least one revenue automation or billing platform (e.g., Aptitude RevStream, Zuora, Stripe)
• You've led at least one full-cycle OTC transformation — from current-state assessment and stakeholder alignment through future-state design, systems implementation, and post-go-live stabilization. You can speak to what worked, what didn't, and what you'd do differently
• CPA, MBA, or other relevant professional certification
• Lean/Six Sigma or other formal process improvement certification
• Experience preparing a company for IPO or operating within a public-company reporting environment
• Experience with Stripe billing and payment platforms
• Big 4 public accounting or management consulting background — particularly in finance transformation or operational advisory
• Familiarity with marketplace billing dynamics (e.g., AWS, GCP, Azure marketplaces)