Solutions Engineer

Join Tavus, an AI-driven startup, as a Solutions Engineer. In this role, you'll be a key player in both our Sales and Customer Success teams, helping customers transform early excitement into fully realized solutions. You'll facilitate in-depth conversations with developers and decision-makers, ensure smooth solution design and integration, and work to prevent issues altogether. If you thrive on tackling complex technical challenges and want to shape the developer experience, we'd love to chat.

• Facilitate in-depth conversations with developers and decision-makers, ensuring smooth solution design and integration.
• Work with customers to ideate and architect a solution that works with their business, diagnosing and solving issues quickly.
• Automate, document, and streamline processes to ensure future users never hit the same roadblocks twice.

• Comfortable working in JavaScript/TypeScript, Python, or similar – Comfortable with APIs, webhooks, and debugging complex technical integrations
• Strong dev experience or the scrappiness to trick us into thinking you have strong dev experience – You can build, deploy, and debug an end-to-end application. Likely you love v0
• Ability to translate highly technical issues into simple, clear explanations
• You’re great at handling multiple clients, projects, and issues at once without letting anything slip through the cracks
• Bonus: Experience working with AI/ML models or video processing APIs
• A “customer-obsessed” mindset – You care deeply about the developer experience and take pride in solving problems fast
• A scrappy, solution-driven approach – If something’s broken, you don’t just report it, you fix it (or figure out how to)