Staff Engineer (Product Software)

Join our Infrastructure Product Services organization as a Staff Engineer (Product Software). In this role, you will design, build, and maintain scalable systems and APIs that power our platform. You will bridge high-level application logic with low-level systems execution, drive the evolution of our core APIs, and provide technical leadership to a team of passionate engineers. You will also collaborate with cross-functional teams, troubleshoot complex system issues, and participate in an on-call rotation for incident response. The ideal candidate will have a strong background in systems engineering, development/automation, and hardware/infrastructure management.

• Design, build, and maintain scalable systems and APIs that power the platform, ensuring reliability and alignment with business needs.
• Provide technical leadership for a team of engineers, driving the evolution of core APIs and establishing development and operational standard methodologies.
• Collaborate with cross-functional teams to introduce and enhance product capabilities, actively participating in continuous improvement of processes and systems.

• The right candidate will be a well-rounded engineer who has knowledge of systems engineering, development/automation, and hardware/infrastructure management
• Understanding of operating systems (Linux, Windows, VMware) and networking (TCP/IP, DHCP, DNS, PXE, TFTP)
• Hands-on experience with Kubernetes, Docker and other container services
• Familiarity in leveraging AI-powered developer tools to accelerate development workflows
• Hands-on experience with server hardware (Dell, HPE, Supermicro), firmware, and components and out-of-band management techniques and technologies (BMC, iDRAC, iLO, Redfish)
• Deep analytical and problem-solving skills with a sense of curiosity
• Ability to think strategically and execute with a sense of urgency, delivering services to meet customer demands on a timely basis
• Experience developing distributed, scalable, and highly available services with clean APIs using gRPC or HTTP
• Bachelor's degree or equivalent with 5+ years of experience in Computer Science, Software Engineering, or a related field of education
• Experience contributing to Open Source and interacting with Open Source communities is a plus
• Excellent interpersonal and communication skills, including the ability to document solutions and create architectural diagrams
• Experience in creating fast feedback loops with CI/CD and testing automation
• Experience with Agile software development practices including Scrum, JIRA, Peer Review, Git and CI/CD
• Experience in a modern coding language like Go, Ruby/Ruby on Rails, or Python, and willingness to become proficient in other languages as the needs arise
• Experience with distributed systems at scale