Strategic Account Manager

Join Ramp, a fast-growing fintech company, as a Strategic Account Manager. In this role, you will be responsible for driving the strategy, growth, and overall health of a portfolio of 8-12 of Ramp's largest and most strategic customers. You will build deep relationships across all levels of your customers' organizations, partner closely with senior leaders and cross-functional teams at Ramp, and use data and analytics to inform your strategy. This position offers comprehensive benefits, including medical, dental, and vision insurance, a 401(k) with employer match, unlimited PTO, and more.

• Responsable de la stratégie, de la croissance et de la santé globale d'un portefeuille de 8 à 12 clients stratégiques.
• Établir des relations solides à tous les niveaux de l'organisation du client, de l'opérateur quotidien aux dirigeants.
• Identifier, proposer et exécuter des opportunités de vente incitative et de vente croisée pour maintenir et augmenter les revenus.

• Demonstrated success negotiating and closing complex six-figure renewals and upsells
• Strong executive communication and storytelling skills with the ability to influence cross-functionally and at the C-suite
• 3+ years managing strategic Enterprise accounts (2,500+ employees or Fortune 1000) with proven commercial ownership
• Operates with urgency, grit, and ownership; thrives in environments with innovation, change, and ambiguity
• Ability to understand and communicate complex product workflows, integrations, and technical configurations
• High fluency in financial value drivers — able to articulate ROI, payback periods, process modernization, and cost savings
• Deep sense of ownership with the ability to build processes, playbooks, and documentation from 0→1 as strategic customers push the limits of Ramp’s platform and require new, scalable solutions
• Consistent track record of hitting or exceeding revenue targets in fast-paced environments
• Strong familiarity with Fintech, Payments, Finance/Accounting, or B2B SaaS products
• 9+ years of experience in Account Management, Customer Success, or a similar revenue-focused role
• Willingness to travel for customer on-sites, events, and internal team summits
• Experience in financial services sales or selling to finance teams (e.g., Office of the CFO, accounting, controllers, expense management)
• Experience at a high-growth startup