Manager of Technology Account Management

Join Mastercard as a Manager of Technology Account Management. In this role, you will build and maintain strong client relationships, drive business growth, and ensure customer satisfaction. You will work closely with internal teams, external partners, and third-party processors, providing technical and strategic support. This position requires a blend of technical expertise and business acumen, as well as strong communication skills and the ability to manage complexity.

• Establish and maintain strong client relationships to drive business growth and customer satisfaction.
• Provide technical and strategic support to ensure the successful deployment of Mastercard’s products and services.
• Identify opportunities for optimization within customer infrastructure and ensure seamless communication and manage all escalations relating to technical issues.

• Ability to quickly learn, explain and bridge the gap between the business, product and technology that supports it
• Experience in payments business with preferred area of experience in credit and debit card operations (issuing and acquiring) - authorizations, clearing, settlement, and fraud & risk management
• Ability to thrive and effectively collaborate in a dynamic, fast-paced, team environment that embraces giving, receiving as well as acting on feedback
• Ability to manage complexity and simplifying for customers and key stakeholders
• College/University degree or equivalent work experience with emphasis on business, and information technology and/or bankcard industry experience
• Information technology and relevant industry experience preferred
• Demonstrated operational excellence in managing escalations and timely responses
• Demonstrated customer and relationship management skills and ability to build and maintain strong, positive working relationships at all functional levels within customer and internal MasterCard organization is essential
• Strong analytical/problem solving and planning skills
• Hybrid position with an expectation to be in office on an average 3 days per week
• Technology and operations related skills required; project management and implementation skills preferred
• Ability to grasp technology details and translate them into solutions and/or to address business opportunities
• Ability and willingness to provide off-hours support to customers if needed
• Demonstrated successful Account Management experience