Senior Manager of Customer Strategy & Operations (East Coast)

Join SentinelOne as a Senior Manager of Customer Strategy & Operations. In this role, you will serve as a strategic and operational right hand to the Sr. Director of Customer Strategy & Operations, driving high-priority initiatives, owning business intelligence and planning, and supporting the integrated services strategy. You will have a direct impact on SentinelOne's growth and operational efficiency. The ideal candidate will have strong analytical and financial acumen, proven cross-functional execution skills, and the ability to operate as an extension of the CCO Office and functional leadership.

• Conduire les initiatives les plus prioritaires de l'organisation, en veillant à ce que le travail qui traverse les équipes et les fonctions ne soit pas bloqué entre les organisations.
• Posséder l'analyse commerciale et l'intelligence dans les domaines fonctionnels clés, y compris les métriques et les OKR, le suivi des performances, l'analyse des causes profondes.
• Soutenir les initiatives qui s'étendent aux services et partenaires, aux renouvellements et à la NRR, et à l'intelligence et aux communications des clients.

• The ideal candidate will bring strong analytical and financial acumen, proven cross-functional execution skills, and the ability to operate as an extension of the CCO Office and functional leadership
• Bachelor's degree or equivalent experience
• Strong analytical and financial acumen with demonstrated experience building business cases, financial models, margin analyses, and data-driven recommendations for senior leadership
• Strong project management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
• Experience operating as a strategic partner to senior leaders, including preparing executive decisions, framing trade-offs, and synthesizing complex operational data into clear recommendations
• Experience working closely with Services, Renewals, Sales, and Business Strategy organizations
• Excellent communication, interpersonal, and problem-solving skills, with the ability to effectively influence and collaborate with stakeholders at all levels
• Demonstrated ability to drive cross-functional initiatives across multiple organizations without direct authority, building alignment, tracking execution, and escalating effectively
• 7 or more years of experience in business operations, strategy, business intelligence, program management, management consulting, or a comparable role within a technology or SaaS company
• Knowledge of market research and data analysis techniques, with the ability to translate metrics into strategic insights
• Experience with tooling, automation, or AI evaluation and implementation within customer-facing or operational organizations