Implementation Consultant

Join Bonterra, a leading provider of technology solutions for nonprofits. As an Implementation Consultant, you will lead complex client implementations, design tailored solutions, and empower clients to own their solutions long-term. You will work with cross-functional teams and nonprofit leadership, and your primary responsibility will be to architect solutions that meet customer needs.

This role offers the flexibility of remote work, generous time off, fully paid parental leave, and development resources. - Lead complex client implementations of Bonterra's Case Management product suite and/or Fundraising Solutions, ensuring tailored solutions that meet sophisticated client requirements. - Architect solutions that address customer needs, considering staffing, programs, data migration, and integrations, while empowering clients to own their solution long-term. - Collaborate with cross-functional teams and nonprofit leadership to design and configure solutions, conduct thorough discovery, and lead technical demonstrations. - Are you motivated to help nonprofits adopt technology that measures outcomes, drives donations, and communicates impact?

If so, we want to meet you! - Are you driven to solve complex, creative problems with multiple possible answers?

Are you a clear, confident communicator who enjoys teaching others and can address conflicts directly? - Clear verbal and written communication, including the ability to break down complex concepts into simple, compelling language - Strong relationship-building skills (you gain trust and influence quickly) - 6+ years of professional experience - Strong individual accountability and ability to work independently while collaborating effectively across teams - Demonstrated ability to document requirements, design solutions, and estimate timelines and effort - Active listening skills enabling you to quickly understand a company's org structure, goals, and data needs - 3+ years of experience in software implementation, consulting, or solution architecture - Problem-solving skills with technical agility, creativity, and comfort working in ambiguous situations - You are welcome to apply even if you don't meet every qualification listed - Experience with data migration projects, including planning, mapping, validation, and QA - Proficiency in Microsoft Excel, Salesforce, , and Lucidchart - Background in human services, social services, nonprofit operations, or nonprofit technology - Experience mentoring or leading junior team members - Administrator or power-user-level experience with Bonterra Case Management or Fundraising Solutions products - Knowledge of government databases, reporting requirements, and compliance frameworks - Familiarity with SQL and the ability to create custom queries for data analysis