Manager of Customer Content & Experience

Join Redaptive as the Manager of Customer Content & Experience. In this role, you will be responsible for crafting and coordinating Redaptive's commercial narrative, creating custom content, and managing the customer experience layer of the go-to-market motion. You will work closely with various teams to ensure consistent messaging and a positive customer experience.

• Coordination and production of high-stakes, custom content for pitches, decks, and proposals.
• Ownership of the customer experience layer of the Go to Market motion, including automated email journeys and surveys.
• Collaboration with cross-functional teams to ensure messaging consistency and alignment across Redaptive's commercial portfolio.

• Deal Desk and financial terms fluency: Comfortable working with the Deal Desk to translate pricing, deal structures, and term sheets into clear, customer-ready language and visuals for proposals and presentations
• Executive-level written and verbal communication: Excellent writing and editing skills, with the judgment to know what a leader needs to say and how to say it concisely and persuasively
• Persona and industry fluency: Ability to quickly learn and speak to the priorities of different buyer personas and industry verticals, and to adjust tone and emphasis accordingly
• Cross-functional collaboration: Works effectively with Marketing, Product Marketing, and Sales Enablement, and is comfortable taking direction from multiple GTM leaders
• Content coordination: Able to juggle multiple requests and stakeholders at once, prioritize under deadline pressure, and keep projects moving without dropping quality
• Customer experience and marketing automation tools: Working knowledge of email automation and survey/feedback platforms, and comfort setting up and maintaining automated customer touchpoints
• Storytelling craft: Strong narrative instincts; able to turn technical, financial, or operational detail into a clear, compelling story for a specific audience
• Deck design and visual communication: Advanced proficiency in PowerPoint and/or Google Slides, with a strong eye for visual design, layout, and executive-level polish
• Open to a hybrid of working from home and in an office setting in the Denver Metro Area, Colorado
• 7+ years of experience in content marketing, sales enablement, product marketing, corporate communications, or a similar GTM-adjacent role
• Bachelor's degree in Marketing, Communications, Business, or equivalent relevant experience
• Experience with marketing automation and/or customer experience platforms (e.g., HubSpot, Salesforce, Marketo, Qualtrics, Medallia, or similar)
• Demonstrated portfolio of decks, pitch materials, or sales content built for enterprise or complex B2B sales motions
• Background in energy, infrastructure, or technology-enabled services preferred
• Experience supporting sales or GTM teams selling to multiple personas and/or industry verticals preferred