IT Engineer

Join our team as an IT Engineer, where you'll play a crucial role in delivering an exceptional technology experience for our globally distributed workforce. You'll provide high-quality technical support, troubleshoot various issues, and contribute to improving the overall IT experience. Additionally, you'll support employee onboarding and offboarding, manage IT equipment, and administer core IT systems. If you're technically curious, customer-focused, and enjoy problem-solving, we encourage you to apply!

• Provide fast, thoughtful, and high-quality technical support to employees, troubleshooting hardware, software, connectivity, access, and application issues.
• Support employee onboarding and offboarding across systems, devices, and applications, ensuring new employees have the correct equipment, access, and tools available on day one.
• Administer and support core IT systems including identity, SSO, device management, productivity, and collaboration platforms, troubleshooting account provisioning, authentication, permissions, and application access issues.

• If you like the sound of this position but are not sure if you are the perfect fit, please apply!
• The ideal candidate is technically curious, customer-focused, and comfortable taking ownership of problems from initial request through resolution
• You should enjoy troubleshooting, learning new systems, improving processes, and finding better ways to deliver IT services at scale
• 3+ years of hands-on experience in IT support, IT operations, systems administration, or a similar technical role
• Familiarity with Identity & Access Management concepts such as SSO, SAML, and SCIM
• Experience with endpoint management, device deployment, and access controls
• Proven ability to troubleshoot and resolve technical issues across hardware, software, identity, and access
• Strong customer-service mindset with a focus on delivering an excellent employee experience
• If you don’t meet every requirement but are excited about the role, we encourage you to apply
• Ability to manage multiple priorities and take ownership of issues through resolution
• Experience supporting onboarding and offboarding processes
• Familiarity with compliance frameworks such as SOC 2, ISO 27001, or GDPR is a plus
• Experience supporting a globally distributed workforce is a plus
• Experience working in a high-growth or operationally complex environment is a plus
• Experience supporting A/V systems and conference room technology is a plus
• Hands-on experience supporting macOS and Windows environments; Linux experience is a plus
• Experience with tools such as ChatGPT, Codex, Claude Code, or similar AI-assisted development and automation platforms is a plus
• Experience using AI-powered tools or building AI-driven automations to improve IT support, troubleshooting, workflows, scripting, or internal operations is a strong value-add
• Strong written and verbal communication skills
• Comfortable working onsite at our South San Francisco HQ 5 days per week, with flexibility as needed