Field Coordination Manager

Join our rapidly growing company as a Field Coordination Manager. In this role, you will lead our real-time field support and escalation function, ensuring seamless execution of field operations and protecting the customer experience. You will act as the primary point of contact for urgent scheduling conflicts and field issues, rapidly resolving issues and coordinating with scheduling to adjust plans as needed. You will also support field technicians with resources, information, and coordination needs, and lead, coach, and develop a team focused on high-quality support execution. This position offers unlimited PTO, a flexible work schedule, full benefits, and equity options.

• Assurer l'exécution sans faille des opérations sur le terrain en résolvant rapidement les problèmes, en soutenant les équipes sur le terrain et en protégeant l'expérience client.
• Agir en tant que point de contact principal pour les conflits de planification urgents et les problèmes sur le terrain, et coordonner avec la planification pour ajuster les plans si nécessaire.
• Diriger, coacher et développer une équipe axée sur l'exécution d'un support de haute qualité, tout en maintenant des relations solides avec les clients et les équipes internes.

• You are energized by supporting others and removing obstacles to success
• You are a natural problem solver who can think on your feet
• You are deeply customer-focused and see every issue as an opportunity to deliver excellence
• You communicate with clarity, urgency, and empathy
• You are a strong leader who can coach and develop a team in a dynamic environment
• You are comfortable jumping into any situation and taking ownership
• You thrive in fast-paced, high-pressure environments where no two days are the same
• You are highly responsive and take pride in solving problems quickly and effectively
• Experience managing high-volume support environments
• Strong communication and problem-solving skills
• 2+ years of experience in customer support, field operations, or coordination roles
• Experience with CRM and support tools (Salesforce preferred)
• Experience leading or coaching teams
• Strong prioritization and decision-making abilities
• Ability to remain calm and effective under pressure
• Excellent communication and interpersonal skills
• Empathy and customer-first mindset
• Strong collaboration skills across teams
• Highly adaptable and responsive