Support Engineer

Join our team as a Support Engineer, where you will own the resolution of assigned customer issues from end to end. You will research, address, and resolve a diverse range of technical customer issues, working closely with Engineering, Customer Success, and Account Management teams. You will also contribute to comprehensive technical documentation and provide expert technical support for the entire life cycle of the customer. This is a remote position within US timezones, offering a competitive benefits package including stock options, unlimited PTO, and health insurance.

• Assurer la résolution des problèmes techniques des clients de manière autonome, en recherchant et en résolvant une variété de problèmes techniques.
• Collaborer avec les équipes d'ingénierie, de réussite client et de gestion des comptes pour fournir le meilleur support technique aux clients.
• Contribuer à la documentation technique complète pour garantir la clarté et l'accessibilité aux clients sur le fonctionnement du produit.

• Detail oriented with superior organizational skills -- balancing multiple projects, deadlines, and requests should be second nature to you
• You’re not the sort of person who needs to be told what to do - you can figure things out on your own and prioritize ruthlessly when you have a lot of tasks to complete
• You have a demonstrated ability to research a problem thoroughly and figure things out on your own in order to troubleshoot and resolve technical issues efficiently, but you’re not afraid to ask for help to get the customer what they need
• You have high empathy and care about the customer experience. You can talk to customers and help them resolve their technical issues and assuage any concerns they have with the product
• Minimum 2 years of experience in a technical role as a support engineer, solutions engineer, software engineer, or similar
• Proficiency in front and back end technologies
• Strong communication skills and intuition for communication strategy at every level -- within teams, within the company, and to customers
• Experience with modern programming languages, such as Go or JavaScript - meaning you can write code
• You're deeply curious, empathetic, and user-centric, with a knack for sharing customer insights across the rest of the team
• Minimum 2 years of experience in a customer facing role
• You get things done – fast. You learn fast and are able to get up to speed quickly on new tools and technologies.. You take ownership and solve problems when you see them