Enterprise Implementation Engineer

Join Freshpaint, a leading company in healthcare marketing technology. As an Implementation Engineer, you will play a crucial role in helping our customers adopt a privacy-first approach to healthcare marketing. You will manage a portfolio of 20-30 clients, ensuring successful implementation and driving adoption and growth. You will also serve as a trusted technical advisor, advocate for the best customer experience, and contribute to the growth of the company.

• Drive customer value through implementation and adoption, managing a portfolio of 20–30 clients representing $2–4MM in ARR.
• Ensure all product features available to the customer are onboarded, and work with Account Management to accelerate adoption of those features.
• Proactively identify where and how Freshpaint capabilities can deliver incremental business value, working with Account Management to drive expansion opportunities.

• Exceptional oral and written communication skills, with the ability to work cross-functionally
• Demonstrated ability to excel in a collaborative, geographically distributed team environment while also working independently with minimal supervision, managing multiple tasks and requests with outstanding organizational and project management skills
• Passion for Customer Success
• Deep commitment to customer success and service mentality, with diplomacy, tact, and poise under pressure when addressing customer issues
• Clear understanding of web technologies, analytics, and front-end development
• Effective Communication & Collaboration
• Technical Proficiency & Stakeholder Alignment
• Experience implementing, onboarding, supporting, and troubleshooting platform configurations
• Strong operational discipline with an analytical, process-oriented mindset, employing data-based decision-making and resourceful problem-solving skills to provide optimal solutions
• Analytical & Operational Excellence
• Team Collaboration
• At least 3-4 years of experience in a Customer Success Engineering, Solutions Consulting, Solutions Architecture, or a similar client-facing role
• Previous experience and expertise developing, implementing, or managing digital solutions
• Working proficiency with HTML, CSS, and JavaScript
• Working proficiency with tag management platforms like Google Tag Manager
• Proficient in aligning technical concepts and features with required capabilities, effectively presenting to diverse stakeholders and engaging with senior executives on technical and business topics
• Facilitate kickoff calls and implementation scoping discussions as necessary with multiple stakeholders, including our customer’s agency partner(s)
• Ability to drive adoption and sell new product offerings and services
• Experience working with customer data and/or marketing technology products
• Experience with HTML, CSS, JavaScript, SQL
• Experience in analytics tools or warehouses (Looker, Tableau, Snowflake, Redshift, etc.)
• Experience working with integrating data using front-end and server-side APIs
• Experience working with demand-side platforms like The Trade Desk, StackAdapt, or similar
• Domain expertise in Healthcare Marketing, Data Privacy, or Enterprise Healthcare (B2B and/or B2C)
• Experience working with customers in the Healthcare industry
• Deep knowledge of customer data, product analytics, and common vendors in the space