Senior Collections Analyst

Join Motive as a Senior Collections Analyst, where you will be responsible for the collections strategy and execution for a defined portfolio of the company's largest and most complex U.S. Enterprise and Strategic accounts. You will work closely with various teams to resolve issues, secure payment commitments, and improve cash outcomes while maintaining long-term customer relationships. This is a senior individual-contributor role with no direct reports.

• Own end-to-end collections strategy and execution for a portfolio of large U.S. Enterprise and Strategic customers, prioritizing actions based on amount, aging, payment behavior, dispute status, and risk.
• Build and maintain customer-specific collection plans, stakeholder maps, payment timelines, and escalation paths; serve as a trusted collections contact for customer finance and accounts-payable stakeholders.
• Partner with Account Management, Customer Success, Billing, Revenue Accounting, and Order Management to resolve invoice, contract, purchase-order, service, and payment-blocking issues.

• Experience with international collections across markets such as Canada and the UK/EU
• Strong analytical skills, sound business judgment, and the ability to use data to drive decisions and outcomes
• Ability to partner effectively across Revenue Accounting, Billing, Order Management, and customer-facing Account teams
• Experience using automation and AI to improve workflow design, prioritization, and collections outcomes
• 5+ years of experience in Collections, Accounts Receivable, or Finance Operations
• Experience managing day-to-day portfolio health, including account health, invoice status, collections forecasting, and timely cash application
• Deep experience designing and scaling collections processes, including automation, dunning strategy, and high-volume, low-touch recovery models
• Bachelor’s degree in Finance, Accounting, Business, or a related field
• Demonstrated success managing Enterprise and Strategic collections in a relationship-sensitive environment
• Deep experience with Zuora Billing is strongly preferred; experience with other billing or ERP platforms is a plus