Senior Digital Experience Research Analyst

Join Veeam as a Senior Digital Experience Research Analyst, where you will shape the online experience for millions of technology decision-makers. You will own the full research lifecycle, from discovery and user interviews to experimentation, measurement, and optimization. This role requires strong expertise in qualitative and quantitative research methodologies, as well as experience with Adobe Analytics and Customer Journey Analytics. You will work with significant autonomy, influence strategy at the executive level, and partner across various teams to ensure every digital experience is built on insight rather than assumption.

• Définir et posséder la stratégie et la feuille de route de la recherche utilisateur, en développant des cadres, des normes et des meilleures pratiques de recherche.
• Diriger des initiatives de recherche qualitatives et quantitatives, y compris des tests utilisateurs, des interviews, des enquêtes, des benchmarks concurrentiels et des revues d'experts.
• Analyser les données comportementales et les retours des utilisateurs pour découvrir des insights, des points de friction et des opportunités qui influencent les décisions de produit et de design.

• Demonstrated data storytelling ability, with examples of readouts that changed a decision
• Strong expertise in qualitative and quantitative research methodologies
• Proven experience defining and leading research strategy and programs
• Highly analytical and strategic, with the ability to influence cross-functional teams and drive alignment across a matrixed organization
• Hands-on experience with Adobe Analytics and Customer Journey Analytics, and with Adobe Target for personalization and testing
• Four or more years of experience, or equivalent skill, in user research, digital experience, conversion optimization, or a related field
• Strong understanding of user-centered design principles and familiarity with accessibility standards
• Experience with large-scale websites or digital platforms, particularly business-to-business
• Experience with qualitative research and behavior tools such as UserTesting, Microsoft Clarity, and Hotjar
• Experience applying AI tools across the research lifecycle, such as synthesizing interview transcripts, clustering open-ended feedback, spotting patterns in behavioral data, or accelerating analysis and reporting
• Experience building a research practice or insight repository from the ground up
• Comfort operating in a fast-paced, global environment with multiple competing priorities