Associate Manager, Semi Service

Description:
Tesla is seeking a highly motivated and organized Manager to lead service activities in support of the Tesla Semi program. This role is responsible for ensuring the local teams efficiently support high volume Tesla Semi truck deliveries andoperations. Innovation, collaboration, learning, and growth are core to the team’s success. The ideal candidate will constantly identify opportunities to increase product value, make the business more efficient and enhance the customerexperience for commercial fleets.

Responsibilities:
Exceed commercial customer expectations, monitor service trends, and elevate the overall service experience for the industry. Champion customer feedback and drive upstream for system improvement

Mentor teams on technical development and career growth

Partner with engineering, help develop and improve diagnostic systems

Communicates business priorities, ensures clear expectations, and takes ownership of site performance, setting and achieving targets while holding the team accountable

Track and improve team KPIs

Plan resource and scheduling requirements within market for 24/7 coverage

Expand standard operating procedures for robust, scalable growth

Requirements:
Excellent leadership, interpersonal skills, and ability to communicate across all levels, inside and outside of the organization

Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities

Ability to establish and maintain cooperative working relationships with all facets of the program to actively participate in the continuous design cycle

Prior leadership experience in a service-focused industry preferred

Automotive experience is required

Valid driver’s license required with ability to obtain and maintain a CDL

Must be available to travel to Tesla and customer locations up to 25%. Must be available to cover any shift needed

Compensation & Benefits:
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program

Expected Compensation
$92,205 - $228,000/annual salary + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.