Renewal Manager (K-12)

Join our team as a Renewal Manager for the K-12 portfolio. In this leadership role, you will oversee a team of Renewal Representatives, drive customer retention and growth, and collaborate cross-functionally to achieve best-in-class renewal outcomes. You will be responsible for managing team performance, developing talent, optimizing renewal processes, and executing initiatives aligned with organizational goals. Additionally, you will serve as the final escalation point for complex or high-value renewals and monitor and analyze renewal KPIs.

• Oversee a team of Renewal Representatives focused on driving customer retention and growth within the K-12 portfolio.
• Manage team performance, develop talent, optimize renewal processes, and collaborate cross-functionally to ensure best-in-class renewal outcomes.
• Lead escalations, implement process improvements, and execute initiatives aligned with organizational goals.

• Advanced negotiation skills; experienced in managing high-value, multi-product, and complex customer accounts
• Strong analytical skills to interpret data, identify trends, and provide actionable recommendations
• Minimum 7 years of experience in renewals, account management, or customer success, with at least 3 years in a leadership role
• Highly developed leadership and coaching abilities, with a record of building and developing high-performing teams
• Proficiency in CRM systems (Salesforce), forecasting tools (Gainsight, Clari), and project management software (e.g., Asana, Jira)
• Demonstrated experience successfully managing teams and driving both customer retention and revenue growth
• Excellent communication and interpersonal skills, with the ability to build trust and effectively influence at all organizational levels
• Strategic thinker with a proven track record of driving process improvements and implementing scalable solutions