Senior Renewal Representative (HiEd)

Join Instructure, Inc. as a Senior Renewal Representative (HiEd) and play a critical role in managing a complex portfolio of higher education customer accounts. You will focus on strategic account retention and growth, collaborate with cross-functional teams, and proactively identify opportunities for account expansion. Your responsibilities will include managing renewal accounts, developing tailored renewal strategies, conducting renewal forecasting, leading renewal negotiations, and serving as a subject matter expert on quoting tools and CRM best practices.

• Gérer un portefeuille diversifié de comptes de renouvellement, y compris des contrats de taille moyenne et grande, pour garantir des renouvellements en temps voulu et précis.
• Développer des stratégies de renouvellement sur mesure pour maximiser la rétention des clients et identifier les opportunités d'expansion.
• Collaborer étroitement avec les responsables de la réussite client et les représentants des ventes pour aligner les stratégies de compte et la santé globale du client.

• Demonstrated ability to identify inefficiencies and contribute to operational enhancements and process improvements
• Self-motivated, detail-oriented, and able to manage multiple priorities in a fast-paced environment
• Analytical thinker with the capability to analyze usage data, identify trends, and apply insights to renewal strategies
• Proven ability to manage and grow customer relationships, with experience handling high-value and multi-product accounts
• Excellent communication, organization, and interpersonal skills
• Bachelor’s degree in Business, Education, or a related field preferred
• Strong negotiation skills and advanced ability to navigate complex discussions with clients
• Advanced proficiency with CRM systems and tools such as Salesforce, Gainsight, Clari, and Gong
• Minimum of 3 years of experience in customer success, account management, or renewal management roles, preferably in the SaaS or education technology industry