Senior Product Designer (CRM)

Join our team as a Senior Product Designer (CRM) where you will drive alignment and decision-making through visual artifacts, support usability testing and research efforts, design AI-based conversational and multimodal experiences, deliver effective design documentation, and collaborate cross-functionally with Product, Engineering, and stakeholders. You will also contribute to product strategy, design systems, and consistency. The ideal candidate will have 7+ years of product design experience, strong communication skills, and proficiency with Figma and prototyping tools.

• Conduire l'alignement et la prise de décision en utilisant des artefacts visuels tels que des parcours clients, des flux d'utilisateurs, des maquettes et des prototypes.
• Soutenir les tests d'utilisabilité et les efforts de recherche en créant des prototypes et en facilitant les sessions de recherche.
• Concevoir et développer des expériences conversationnelles et multimodales basées sur l'IA. Participer au travail de découverte pour mieux comprendre les comportements des agents.

• Strong communication, presentation, and stakeholder management skills
• A strong portfolio demonstrating systems thinking, end-to-end product design, and complex workflow problem-solving across web and mobile applications. Experience designing for AI-driven products or features is highly desirable
• Ability to gather and synthesize product requirements from multiple stakeholders and translate them into intuitive user experiences
• 7+ years of product design experience, ideally within CRM, SaaS, workflow, or enterprise software products
• Experience collaborating closely with Product and Engineering teams throughout the product development lifecycle
• Strong understanding of interaction design, information architecture, usability principles, and scalable UX patterns
• Proficiency with Figma and prototyping tools
• Familiarity with data-informed design decision-making, usability testing, and iterative product development
• Comfortable working in ambiguous environments and balancing user needs, business priorities, and technical feasibility
• Familiarity with conversational UX, notification systems, or agent-assist tooling
• Demonstrated experience designing AI-assisted CRM workflows, productivity tools, or automation features
• A basic understanding of ML/NLP fundamentals and experience designing for Generative AI
• Experience designing internal workflows, support platforms, or back-office automation tools
• Experience within real estate, transactions, operations, or marketplace platforms
• Understanding of CRM metrics, lead funnel management, and customer engagement workflows