Senior Product Designer (CRM)

Join our team as a Senior Product Designer (CRM) where you will drive alignment and decision-making through visual artifacts, support usability testing and research efforts, design AI-based conversational and multimodal experiences, deliver effective design documentation, and collaborate cross-functionally with Product, Engineering, and stakeholders. You will also contribute to product strategy, design systems, and consistency, and have the opportunity to work in an ambiguous environment while balancing user needs, business priorities, and technical feasibility.

• Conduire l'alignement et la prise de décision grâce à des artefacts visuels tels que des parcours clients, des flux utilisateurs, des maquettes et des prototypes.
• Soutenir les tests d'utilisabilité et les efforts de recherche en créant des prototypes et en facilitant les sessions de recherche.
• Concevoir et développer des expériences conversationnelles et multimodales basées sur l'IA. Participer au travail de découverte pour mieux comprendre les comportements des agents.

• Ability to gather and synthesize product requirements from multiple stakeholders and translate them into intuitive user experiences
• Strong understanding of interaction design, information architecture, usability principles, and scalable UX patterns
• Experience collaborating closely with Product and Engineering teams throughout the product development lifecycle
• 7+ years of product design experience, ideally within CRM, SaaS, workflow, or enterprise software products
• Comfortable working in ambiguous environments and balancing user needs, business priorities, and technical feasibility
• A strong portfolio demonstrating systems thinking, end-to-end product design, and complex workflow problem-solving across web and mobile applications. Experience designing for AI-driven products or features is highly desirable
• Strong communication, presentation, and stakeholder management skills
• Proficiency with Figma and prototyping tools
• Familiarity with data-informed design decision-making, usability testing, and iterative product development
• Demonstrated experience designing AI-assisted CRM workflows, productivity tools, or automation features
• Familiarity with conversational UX, notification systems, or agent-assist tooling
• A basic understanding of ML/NLP fundamentals and experience designing for Generative AI
• Experience designing internal workflows, support platforms, or back-office automation tools
• Experience within real estate, transactions, operations, or marketplace platforms
• Understanding of CRM metrics, lead funnel management, and customer engagement workflows