Senior Customer Success Manager (Enterprise)

Join Dealpath, a leading provider of software solutions for the commercial real estate industry. As a Senior Customer Success Manager, you will own a portfolio of enterprise and strategic accounts, build the customer journey, design post-implementation programs, lead business reviews, own renewals, identify upsell opportunities, provide support, work cross-functionally, shape team processes, and bring fresh thinking to complex problems. This role requires a minimum of 4 years of customer success or account management experience, strong communication skills, and a genuine empathy for customers.

• Gérer un portefeuille de comptes d'entreprise et stratégiques, en établissant des relations solides avec les clients.
• Collaborer avec les clients pour définir les critères de succès et traduire les objectifs commerciaux en un plan d'adoption spécifique.
• Identifier et développer des opportunités de vente additionnelle, en comprenant profondément la stratégie d'investissement de chaque client.

• 4+ years of customer success, account management, and/or commercial real estate experience
• Strong written and verbal communication skills, including comfort presenting to senior executive audiences
• Genuine empathy for customers and a strong interest in helping them succeed
• Demonstrated AI fluency, using AI tools regularly in your own workflow to work more efficiently
• High attention to detail and accuracy
• Demonstrated ability to manage ambiguity and apply problem-solving skills to open-ended situations
• Strong knowledge and proficiency in Excel / Google Sheets
• Bachelor's degree or equivalent experience
• Experience servicing commercial real estate firms, asset managers, private equity, private credit, or investment managers, or a commercial real estate background
• Experience in CRE tech, proptech, or adjacent financial technology (alternative investment platforms, private capital software)
• Background supporting a complex, configurable SaaS product requiring deep domain expertise
• Familiarity with the CRE acquisition process