Senior AI Engineer (Agentforce Operations)

Join Salesforce as a Senior AI Engineer in the Agentforce Operations team. You'll work in an agile, startup-like environment, building an AI-powered platform for the public sector supply chain. Your role will involve leading the development of AI products, making architectural decisions, and shaping the technical strategy. You'll have the opportunity to make a significant impact in a fast-growing vertical within Salesforce.

• Partner with product and forward-deployed engineers to build reliable new features for our AI platform.
• Lead development of intelligent agents that complete complex supply chain tasks with reliability and consistency.
• Design and implement planning, orchestration, and evaluation systems that enable agents to execute multi-step workflows autonomously.

• Deep expertise in model evaluation, including designing custom benchmarks, automated evaluation suites, and production telemetry for monitoring model quality, drift, reliability, and safety
• Demonstrated ability to lead complex technical initiatives, make sound architectural decisions, and deliver through ambiguity
• Experience building production systems with LLM orchestration frameworks, along with the judgment to extend or move beyond those frameworks when reliability requirements demand it
• B.S. in Computer Science or equivalent with coursework in Artificial Intelligence (M.S. is a plus)
• Enthusiasm for learning and growing as a software engineer, and for helping your peers do the same
• Excellent written and verbal communication skills
• 4+ years of industry experience in Software Engineering, with a focus in AI/ML
• Experience designing and operating production-grade distributed systems, APIs and data models
• Strong proficiency in multiple programming languages, such as Python, Go, Java, or C++
• Experience mentoring engineers and raising the quality of technical execution across a team
• Proven ability to collaborate across engineering, product, customer-facing, and executive stakeholders to build alignment and drive decisions
• Experience building products for regulated industries, particularly the public sector or environments with strong security, compliance, and data-sovereignty requirements
• Infrastructure as code, and cloud-native deployment practices
• Familiarity with developing for classified or limited-connectivity environments, including Department of Defense Impact Levels such as IL6
• Experience with enterprise-grade observability platforms, such as
• Experience with containerization and orchestration technologies, such as Docker and Kubernetes
• Experience building AI products for supply chain, logistics, manufacturing, or operational workflows
• Contributions to open-source software, patents, publications, or other notable technical work