IT/Support Operations Engineer

Join Baseten, a fast-growing company, as an IT Support/Operations Engineer. In this role, you will be the primary point of contact for day-to-day technical issues, manage user lifecycle administration, and maintain the office IT infrastructure. You will also have the opportunity to identify automation opportunities and adapt to the evolving needs of the company. Enjoy a remote-first work environment, unlimited PTO, full healthcare coverage, and a learning and development budget.

• Serve as the escalation point for day-to-day technical support, diagnosing and resolving hardware and software issues across our Mac and Windows fleet.
• Manage user lifecycle administration including provisioning, deprovisioning, and access management across all systems and services.
• Own the IT onboarding experience for new employees — from laptop setup and account configuration to a smooth first-day experience.

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, ambiguous environment
• Hands-on experience with automation tools and a track record of streamlining IT processes and workflows
• Proven experience administering macOS at scale, with solid working knowledge of Windows environments
• Excellent communication skills with a genuine passion for delivering great support experiences
• Strong working knowledge of Google Workspace, MDM platforms (e.g. Kandji), IdM/SSO solutions (e.g. Okta), and video conferencing tools