Renewal Operations Manager

Join our team as a Renewal Operations Manager, where you will own the cadence of renewal manager reviews and forecast alignment. You will run the end-to-end weekly forecast, build the narrative behind forecast movements, manage the Renewal Save List, and serve as the connective point between Renewals, CS BU leaders, Sales, and Finance. This role requires deep Salesforce fluency, comfort in a high-pressure environment, and experience in Renewals Operations or a similar GTM operational role.

• Own the cadence of renewal manager reviews and CS BU leader forecast alignment, through the weekly leadership meeting with the Renewals leader and Finance.
• Run the end-to-end weekly forecast, pull and refresh the ATR model via the Google Colab notebook, audit and adjust the Forecast Walk with manual Salesforce corrections.
• Build the "why" behind forecast movements each week, the Rhythm of Business commentary and the Weekly Narrative feeding the automated weekly forecast update.

• Deep Salesforce fluency for renewal opportunities, quoting, and linking, you know where the data breaks and how to fix it
• Comfort in a high-pressure, weekly-cadence environment where the forecast is due whether or not the data is clean
• Three to five years in Renewals Operations, Revenue Operations, or a similar GTM operational role, owning a recurring forecasting motion end to end
• Working fluency in Google Colab (or comparable notebook-based scripting) and Analytics tools, sufficient to maintain and troubleshoot the workflows the forecast depends on, not just consume their output
• Strong Excel and Google Sheets modeling for building and maintaining forecast views
• ATR or comparable renewal-tracking model experience
• Experience operating in an operational matrixed reporting structure
• Clear written communication, turning account shifts and forecast movement into a leadership-ready narrative on a weekly cadence